Step-by-Step Instructions for the Return Process

To make the return process easier and transparent, we have implemented the following steps for customers:

1. Contact Customer Service
   • Customers must initiate the return process by contacting our customer service team within 14 days of receiving the item. This ensures that the return is acknowledged within the allowed time frame.
2. Fill Out the Return Request Form
   • Customers will need to complete a Form here to formally request a return.
   • Provide the full link in text for copy-pasting: {insert full link here}.
   • Upon successful submission of the form, a confirmation email with a copy of the completed form will be sent to the customer for their records.
3. Submit the Form Copy via Email
   • Attach the confirmation email (including the completed form copy) to an email and send it to sale@sayausa.com. This step ensures we have all the necessary details to process the return.
4. Receive Return Instructions
   • After reviewing the return request, our team will respond with further instructions, including the return shipping address and any return shipping labels (if applicable).
   • For returns due to SAYA’s error, we will provide a prepaid return shipping label.
   • For customer-initiated returns, instructions on how to send the product will be provided.
5. Pack and Ship the Item
   • Customers should securely pack the item in its original condition and packaging to prevent any damage during transit.
   • Include all original tags, labels, and accessories with the item.
   • Follow the shipping instructions provided by our team.
6. Receive Confirmation of Refund or Exchange
   • Once we receive the returned item and verify its condition, we will process the refund or exchange as per our policy.
   • Customers will receive a confirmation email once the process is complete.