RETURN & EXCHANGE POLICY

No Refund, Only Exchange:

We offer exchanges for items purchased from our online store. Unfortunately, we do not provide refunds. If you are not satisfied with your purchase, you may exchange it for a different size, color, or style of equal or lesser value.

Exchange Eligibility:

To be eligible for an exchange, the following conditions must be met:

  • The item must be in its original condition, unworn, unwashed, and with all tags and labels attached.
  • The exchange request must be initiated within 15 days of receiving the item, based on the delivery date confirmed by the shipping carrier.

Exchange Process and Timeframe:

To request an exchange, please follow these steps:

  • Contact our Customer Services Department at [021-3822-7292, sale@saya.pk] within 15 days of receiving the item to initiate the exchange process.
  • Provide the order number, item details, and reason for the exchange.
  • If the exchange is approved, our team will provide you with instructions on how to proceed.
  • You will be responsible for shipping the item back to us, using a reliable and trackable shipping method.
  • Once we receive the returned item in our warehouse, the exchange and complaint process will take up to 15 days to complete.
  • After the completion of the process, we will ship the replacement item to you.

Note: If the returned item for the exchange is found to be damaged or tempered by our Quality Control Department, we reserve the right to refuse the exchange. In such cases, the customer will be responsible for paying the shipping cost to receive the item back.

Exclusions:

Please note that certain items are not eligible for exchange, including:

  • Items that have been worn, washed, or altered.
  • Items without their original tags or labels.

Damaged Items Claim:

If you receive a damaged item, please notify our Customer Services department within 24 hours of receiving the item. To report a damaged item, please provide the following information:

  • Images of the received item clearly showing the damage.
  • Images of the packaging of the parcel as it arrived.

Note: Please note that our QC team will thoroughly inspect the returned item to assess the nature of the damage. We reserve the right to refuse any claim if it is found that the item was mishandled by the customer. In such cases, the customer will be responsible for paying the shipping cost to receive the item back.

 

Shipping Costs:

The customer is responsible for all shipping costs associated with exchanges, including the return shipping of the original item and the shipment of the replacement item.